# Jay Del Mundo - Senior Project Manager | Telecommunications & IT Infrastructure
Source: https://hello.cv/jaymundo
Your City

## About
Highly accomplished Project Manager with over 20 years of progressive experience in telecommunications and IT, specializing in end-to-end project lifecycle management, infrastructure migration, and digital transformation. Proven expertise in leading complex, multi-million dollar initiatives, optimizing operations, and driving compliance within both local and international environments. Adept at leveraging technical acumen and leadership skills to deliver high-impact results and foster innovation in dynamic technical landscapes.

## Work
### Project Manager | DOXA Talent
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Currently leading critical IT infrastructure and security projects for ResMed, focusing on risk remediation, migration, and strategic IT build-outs as a Project Leader for 120VC.
- Supported ResMed Secure Architecture team by administratively tracking a significant Risk Remediation project, developing comprehensive tracking reports and updates using Confluence, JIRA, OneTrust, and Teams.
- Managed the IT infrastructure migration from San Diego to Calabasas, overseeing a budget of approximately $3M for build-out including conduit, cable, IT room preparation, power systems, security cameras, and card access.
- Collaborated cross-functionally with ResMed teams to ensure all IT infrastructure aspects were covered, facilitating seamless project execution and integration.
- Provided and documented observations and recommendations for process improvement, engaging stakeholders through Teams meetings and chat to optimize workflows.
### Senior Project Manager | Globe Telecom
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Directed end-to-end service delivery, productization, and compliance for nationwide telecom initiatives, driving significant digital transformation and network modernization.
- Managed end-to-end service delivery and productization for diverse telecom projects, ensuring adherence to scope, time, and budget, and achieving PEZA certification for eCommerce operations.
- Spearheaded the Digitization project, improving productivity through process streamlining, automation, and migrating client and company-owned Internet domains.
- Orchestrated nationwide network migration from Legacy to SDN for all Enterprise Data and Voice services, enhancing network agility and performance.
- Oversaw Data Center and SaaS projects, managing Cloud Redundancy (High Availability) and productizing services like CaaS, FWaaS, LBaaS, and DCI.
- Directed the SDWAN project, rolling out connectivity to 1000 client sites nationwide and productizing VCPE to expand network reach and efficiency.
### Service Desk Systems Manager | Globe Telecom
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Managed system development and project management for service desk operations, focusing on compliance, security, and deployment initiatives.
- Led system development and project management initiatives, ensuring ISO compliance, robust system and network security, and effective disaster recovery and risk management.
- Oversaw network and system deployment projects, enhancing operational efficiency and reliability for critical service desk functions.
### Head - Service Desk Enterprise Operations | Globe Telecom
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Directed L1 Service Desk operations, overseeing first-level support, escalations, and vendor management for wire and wireless products.
- Managed L1 Service Desk operations, providing first-level support for wire (MPLS, VoIP, Centrex) and wireless (Prepaid, Postpaid, POS) products, ensuring efficient handling of escalations and resolutions.
- Oversaw operation and performance reviews for two 24x7 vendors with over 100 staff, including contract reviews, SLA monitoring, KPI guidelines, and budget planning (OPEX/CAPEX).
### Team Manager - Service Desk Operation | Verizon Business
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Managed Service Desk Delivery projects and established global operations for key enterprise clients, overseeing hiring, training, and operational handovers.
- Managed Service Desk Delivery projects, overseeing the entire lifecycle from hiring and onboarding to training, nesting, and hand-over processes.
- Established and managed Global Service Desk Operations, serving major clients including Warner Bros, Nissan, Jetblue Airline, Diageo, Mitsui, Kaiser Permanente, and Nike.
### Team Manager - Data Connectivity | Verizon Business
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Managed US and APAC operations for Inter-State E1 connectivity and APAC voice, serving as a key escalation point.
- Managed US and APAC operations and maintenance for Inter-State E1 connectivity and APAC voice services, ensuring high availability and performance.
- Served as a key point in the Management Escalation matrix, effectively resolving critical issues and ensuring service continuity.
### Business Development Manager | Electricom
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Acted as a service provider for Telecoms technical requirements, overseeing outside plant consumables, cabinet fabrication, and various outside plant services.
- Provided comprehensive technical services for Telecoms, managing procurement of outside plant consumables and fabrication of cabinets (close and open bay).
- Oversaw various outside plant services, including fiber splicing and underground construction, ensuring project delivery and quality standards.
### Access Network Manager – Rizal Area | Digitel
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Managed installation and maintenance of broadband and voice subscriber services across the entire Rizal province, including performance reporting.
- Managed the installation and maintenance of broadband and voice subscriber services for the entire province of Rizal, ensuring high service availability and customer satisfaction.
- Oversaw performance management and management reporting for access network operations, identifying areas for improvement and optimizing service delivery.
### Field Support Supervisor - NCR | Eastern Telecom Philippines, Inc.
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Supervised field support operations in NCR, handling service installation, maintenance, business reporting, and performance evaluations for corporate data and voice clients.
- Supervised service installation and maintenance for Corporate Data and Voice clients across Makati, Pasig, and Sucat, ensuring timely and effective resolution of technical issues.
- Conducted business reporting and performance evaluations to optimize field support services and enhance operational efficiency.
### Project Engineer - Telecoms Outside Plant | Eastern Telecom Philippines, Inc.
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Engineered and managed large-scale telecom outside plant projects, including local exchange roll-outs, in-building cable installations, and infrastructure rehabilitation.
- Managed the Local Exchange Roll-out Project (Manila Expansion Program) in Sampaloc Area, deploying 5,000 subscriber lines with primary/secondary cable and cabinet installations.
- Led the 'In-Building Cable Installation Project,' managing right-of-way negotiations, installation, commissioning, and project turnover to operations.
- Directed Underground and Overhead Rehab and Expansion Projects, ensuring network integrity, capacity expansion, and adherence to project timelines.

## Education
### Central Colleges of the Philippines | Electronics and Communication Engineering
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## Certificates
### BCMS Certified Internal Auditor
Not specified | 2016-09-01 | https://
### ITIL v3 Foundation Certificate
Not specified | 2015-08-01 | https://
### Lean Six Sigma Green Belt Certificate
Not specified | 2014-06-01 | https://

## Skills
### Project Management
- Project Management
- Change Management
- Risk Management
- Budget Planning
- Escalation Management
- Performance Management
- Agile Methodologies
- Confluence
- JIRA
### IT & Network Operations
- Service Desk Support
- Network Management
- Operations Management
- Cloud Management Support
- ITIL Framework V3
- Process Streamlining
- Automation
- Migration Support
- Disaster Recovery
- Auditing
- Compliance Management
- SDN
- CaaS
- FWaaS
- LBaaS
- DCI
- SDWAN
- VCPE
- MPLS
- VoIP
- Centrex
- Prepaid Products
- Postpaid Products
- POS
- Microsoft Office
### Business & Leadership
- Vendor Management
- Business Development
- Leadership and People Management
- Training
- Negotiation
- Strategic Planning
- Cross-functional Collaboration
- Stakeholder Management
### Cybersecurity
- Cybersecurity
- System Security
- Risk Remediation

## Source
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